Frequently Asked Questions
Everything you need to know about shopping with Hannas Toowoomba.
What are your delivery options and costs?
We offer flat-rate standard shipping across Australia and express shipping options for urgent orders. Local customers in Toowoomba can also select 'Click & Collect' at checkout for free in-store pickup.
What is your return policy for fashion items?
We accept returns on unworn items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain items like earrings and swimwear cannot be returned unless faulty.
How do I know which size to order?
Each product page features a detailed size guide. As we stock various premium brands, we recommend checking the specific measurements provided or contacting our styling team for personalized advice.
Do you offer 'Buy Now, Pay Later' options?
Yes, we support flexible payment methods including Afterpay and ZipPay, allowing you to receive your fashion essentials immediately and pay for them in interest-free installments.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact our customer service team immediately. Once an order has been dispatched, we are unable to cancel it.
Are the colors of the clothing accurate on screen?
We strive to display our products as accurately as possible. However, due to different monitor settings and lighting, slight color variations may occur between the online image and the physical garment.